Clayside is a direct-to-consumer brand built for the modern tennis player. We design refined apparel, performance footwear, and considered accessories for those who live the sport on and off the court — from baseline rallies to everyday wear.
FAQ
GENERAL QUESTIONS
What is Clayside?
Who is Clayside for?
For players who care about how they move and how they look while doing it. Whether you're training, playing club matches, or carrying tennis style into your day, Clayside is built for the new generation of players who want both performance and design.
Where are you based?
Clayside is an international direct-to-consumer brand. We ship worldwide from a curated network of fulfillment partners, serving customers across the United States, United Kingdom, Japan, and beyond.
How can I place an order with Clayside?
Browse our collections, select your size, and add the items to your bag. Proceed to checkout, enter your shipping and payment details, and confirm your order. You'll receive an email confirmation right after.
SIZING & FIT
How do I choose the right size?
See our Size Guide for full measurement charts in US, UK, and Japan sizing. Sizing may vary slightly by collection, so we recommend also checking the specific size chart on each product page.
ORDERS & PAYMENT
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, Diners Club, Apple Pay, Google Pay, Shop Pay, and PayPal.
Is my payment information secure?
Yes. All payments are processed through Shopify's secure checkout, which is PCI-DSS compliant. We never store your card details.
SHIPPING & DELIVERY
How long until my order ships?
Orders are dispatched within 3–5 business days. You'll receive a tracking number by email once your order is on its way.
How long does delivery take?
Estimated delivery times: 8–16 business days for the US and UK, 10–20 business days for Japan and Continental Europe, and 12–25 business days for the rest of the world.
Will I have to pay customs or import duties?
International orders may be subject to customs fees determined by your country. These are the customer's responsibility and not included in the product or shipping cost.
RETURNS & REFUNDS
What's your return policy?
Returns are accepted within 14 days of delivery. Items must be unworn, with original tags and packaging. See our Returns page for full details.
How do I start a return?
Email claysideclub@gmail.com within 14 days of delivery with your order number and reason for return. Our team will respond within 2–3 business days with a Return Authorization (RA) number and instructions. Please do not ship items back without prior authorization.
How long until I receive my refund?
Refunds are processed within 5–10 business days after we receive and inspect the return. Your bank may take an additional 5–10 days to reflect it.
PRODUCTS
Are your products made for serious tennis play?
Yes. Our apparel uses breathable performance fabrics, our footwear is built for court traction, and our equipment is designed for real training and match play. They're also made to live beyond the court.
Why is Clayside more accessible than heritage tennis brands?
Clayside is a direct-to-consumer brand. We don't operate physical retail stores, work with traditional wholesalers, or carry the markup of legacy heritage labels. That allows us to offer refined design and performance fabrics at an accessible price.
Are the diamonds in your jewelry real?
Each jewelry piece specifies its materials on the product page. Items described as "lab-grown diamond" are real diamonds created in a controlled laboratory environment. Items described as "cubic zirconia" or "crystal" are high-quality simulants. We always disclose materials transparently.
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